Staff Development Trainings

How to Enroll for A Session on Relias

  1. Log in to Relias

  2. Under the “Current Training” tab, click on “Browse Elective Courses”

  3. In the search bar, the name of the training and click on the magnifying glass to search

  4. Click “Enroll” for the session you would like to attend


  1. Log in to Relias

  2. Click on “Browse Elective Courses”

  3. In the Filter By field, change “All Owners” to “Advance Care Alliance”

  4. Scroll down the page to the session you wish to attend

  5. Click enroll

How to Switch/Withdraw From Training Sessions on Relias

  1. Log in to Relias

  2. Under the “Current Training” tab, scroll to the bottom of the page until you see the session you are currently enrolled in

  3. To change session, click on “Change Session” and you will be directed to the page with all the location’s information

  4. To withdraw, click on the red “Withdraw”

How to Utilize the Statewide Learning Management System (SLMS)

  1. Please see the SLMS Job Aid provided by OPWDD

10 Skill Building Areas for Staff Development

Advance Care Alliance NY (ACA) is responsible for developing Care Managers’ competencies, as per OPWDD guidelines and regulations. As part of an ongoing process, OPWDD-required trainings are integrated into the staff development plan and are aligned with facets of the skill-building learning objectives. 

As per OPWDD guidelines, transitioning Care Managers must be trained in the 10 skill-building areas listed below, even though they may already have completed many of the learning objectives. Transitioning Care Managers must complete these trainings no later than July 1, 2019. Newly hired Care Managers must be trained within 12 months of date of hire.

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1. Values, Person-Centeredness & Communication

  • Advocate on behalf of the individual

  • Define person-centered care planning

  • Value informed choice, the mission of the Office for People With Developmental Disabilities (OPWDD), and ethics and conflict of interest

  • Demonstrate belief in person with developmental disability

  • Recognize Individual and family needs

  • Encourage communication and individual engagement techniques

  • Promote self-advocacy and the ability to self-direct

  • Understand health literacy

2. Building relationships and establishes communication within Care Coordination team and among providers

  • Build positive relationships among team members

  • Promote communication between team members

  • Demonstrate ability to listen, communicate verbally and in writing and facilitate meetings

  • Manage team conflict and mediation


3. Promoting Community Orientation

  • Connect individuals and families to community resources

  • Support individuals and families as they seek resources in the community

  • Coordinate and provide access to long-term care supports and services

  • Develop and maintains knowledge of community supports and services

4. Cultural Competency

  • Recognize individuals’ and families’ cultural needs/factors that influence choices and engagement in services

  • Provide culturally appropriate and person and family-centered services

  • Communicate with individuals and families in a culturally competent manner

  • Promote inclusion



  • Possess knowledge of characteristics of common developmental disabilities

  • Understand chronic disease and co-morbidities including mental health and substance abuse disorders

  • Recognize and address health and safety issues including social determinants of health

  • Possess ability to act quickly, assess and act accordingly in crisis situations

  • Coordinate and provide access to chronic disease management; including knowledge of self-management skills

  • Promote a high quality of life


  • Develop and maintain knowledge of OPWDD, community, and natural supports and services; including housing and employment services

  • Understanding of the U.S. healthcare system and new models of care

  • Knowledge of entitlements, benefits and how to access such services

  • Ability to assess individuals’ and families’ needs

  • Knowledge of care coordination

  • Coordinate and provide access to preventive and health promotion services, mental health and substance abuse services and transitional care across settings

  • Coordinate and provide access to high-quality health care services informed by evidence-based clinical practice guidelines


7. UNDERSTANDing Ethics & Professional Boundaries

  • Knowledge of ethical and professional responsibilities and boundaries

  • Participate in opportunities for continued training and education

  • Demonstrate professional work habits including dependability, time management, independence and responsibility

8. Promoting quality improvement

  • Understanding of quality improvement methods and process

  • Provide quality driven, cost-effective, culturally appropriate services


9. UNDERSTANDing Health Information Technology

  • Demonstrate capacity to use Health Information Technology to link services, facilitate communication among team members and between the care coordination team and individual and family caregivers

  • Basic technology skills and understanding of electronic health records


  • Knowledge of confidentiality and guidelines; including ensuring Health Insurance Portability and Accountability Act (HIPAA) compliance

  • Develop and maintain the person-centered Life Plan that coordinates and integrates all of an individual’s clinical and non-clinical health-care related needs and services; including monitoring and implementation of the Life Plan

  • Develop and maintain appropriate records; including maintain documentation of required training

Distinguishing between Relias & the Statewide Learning Management System

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